Exchange and Return Policy for NilkanthDiam

1. General Information

At NilkanthDiam, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges under the conditions outlined in this policy.

2. Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide a receipt or proof of purchase.

 Non-Returnable Items: Custom or personalized items, gift cards, and items marked as final sale are not eligible for return.

 Return Period: You have 15 days from the date of delivery to initiate a return.

3. Exchanges

Eligibility: Items can be exchanged for a different size, color, or another product of equal value. The item must be in its original condition and packaging.

Exchange Period: You have 7 days from the date of delivery to request an exchange.

Process: To initiate an exchange, please contact our customer service at [Your Email Address] with your order details. We will provide you with instructions on how to proceed.

4. Return and Exchange Process
5. Contact Us: To initiate a return or exchange, contact us at nilkanthdiam@gmail.com or call +91 9913246146 with your order details and the reason for your return or exchange.

 

2. Approval: Once your return or exchange request is approved, we will provide you with a return shipping address and instructions.
3. Shipping: Pack your item securely and ship it to the provided address. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4. Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund or exchange.
5. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days. For exchanges, the new item will be shipped to you within [number] days of receiving your original item.
6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at nilkanthdiam@gmail.com with your order details and a description of the issue. We will arrange for a replacement or refund.

 

6. Refunds

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Processing Time: Refunds will be processed within 7 days of receiving the returned item.

Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions or concerns about our exchange and return policy, please contact us at:

Email:  nilkanthdiam@gmail.com

Phone: +91 9913246146

Address:  A-101, Parth Building, Jadakhadi, Mahidharpura,
                Surat- 395003